Cushman appoints UK customer experience chief

Cushman & Wakefield has appointed Michelle Gloder as head of customer experience within its UK asset services team.

Gloder has held various strategy, design and implementation roles during her 25 years in the retail, services and telecoms sectors and joins C&W from Dixons Carphone where she was head of customer experience.

Nick Ridley, head of UK asset services at Cushman & Wakefield, said: “The unexpected events of the past year have only heightened the need for landlords to ensure their spaces are delivering the right experience for their occupiers and end users. That takes many forms from exceeding expectations on issues such as safety and wellbeing to the ways in which people interact with their workplace or retail environment.”