Last year, a WiredScore survey found that 85% of people experienced issues with their internet at home. As the world transitions to working from home, we wanted to share some handy tips on how to ensure you’re getting the best internet possible.
By William Newton, President and MD at WiredScore
what can you do to improve your internet?
by testing your connection speed on Fast.com or Speedtest by Ookla. This
will tell you the download speed you are experiencing, and, if you click “Show
more info” on Fast.com, you will also see your upload speed.
your speed test gives you a number that is significantly different from what
your Internet Service Provider (ISP) advertised, try moving closer to your router,
or carry out the same test over a wired connection by connecting your laptop to
your router with a network cable. If this does not improve your speed, get in
touch with your ISP.
in the UK have produced a useful guide to help people understand the
approximate speeds required for different online activities.
2. Improve your Wi-Fi connection
you’re getting a good speed when testing your internet over a wired connection,
it is likely that it’s your Wi-Fi connection that is causing speed issues. This
could be a result of wireless interference between you and your router or
wireless access point.
what can you do to fix this?
If you’ve been on the same package for a number of years, the chances are you
can get a newer router with better speed and coverage. Call your Internet
Service Provider and see if they can offer you a new router – a number of them
will do this for free.
physically moving your router/wireless access point closer to where you’re
working. This Huffington Post article has some good tips on ensuring
this is centrally located and not blocked by any walls or devices.
Internet Service Provider may also offer a troubleshooting guide on their
website or mobile app. Some even offer tools such as “Wi-Fi Optimisers” to help
fine-tune how well your network performs. .
your router settings – but be careful when doing it. There is a risk of
bringing the whole network down and phone support can be hard to follow. But,
if you do decide to explore this, access to your router settings can be gained
by going to a web address (also known as a URL) that is printed on the back of
the router itself. This URL may be a string of numbers, such as
192.168.10.1, and can be entered into your internet browser just like any other
web address. There will also be a username and password printed on the back of
When changing your router settings:
the right network: Most
routers have the ability to broadcast two wireless networks; 2.4GHz and 5GHz.
Whilst the 2.4GHz network gives you better range, the 5GHz network
provides higher speed, or bandwidth, at shorter distances and is less
congested (this is because 2.4GHz is used by most networks including the
microwave). Your router may already be broadcasting both and give you the
option to choose one over the other. If it doesn’t, you should be able to use
different names for the two networks by going into the basic settings of your
router. This will help you recognise which network you are connected to, and
prioritise the 5GHz network for your work devices (e.g. laptop and phone).
the right channel: The
networks used by people around you often cause congestion and interference with
your signal. You can download free software like Wi-Fi Analyzer for Windows to see all the networks nearby
and what channel they use. If your network overlaps, consider switching to a
less congested channel. You may be able to conduct this scan directly when
logged into your router. Once you have identified the best option, select the
appropriate channel within your router settings to ensure there are minimal
routers will allow you to prioritise devices. This may, for example, allow you
to ensure that your laptop is prioritised for speed over other devices such as
It’s also worth checking
if there are any firmware or software updates available for your router – this
will likely lead to performance and security enhancements.
you are still experiencing Wi-Fi issues after taking the actions above,
consider using a Powerline solution or installing a Wi-Fi mesh network.
Powerline: Powerline uses your home’s
electrical circuit to transmit your internet signal between two points through
the house. For example, you could install one adapter next to your router and
another next to your working position, and the network will use the electrical
circuit as if it was a physical network cable between the two adapters. Tech Radar has a list of the top 5 to help you decide.
Mesh Network: Mesh networks
use multiple wireless access points to transmit Wi-Fi signal to hard-to-reach
places in your home. The multiple access points can be positioned around your
home, and will connect to each other wirelessly to boost signal. A number of hardware
manufacturers such as Google, Amplifi, Eero and Linksys have mesh Wi-Fi
products, however check with your ISP first, as some offer them free of charge
to customers. PCMag have
published a list of their top 10 Wi-Fi mesh extenders.
you are experiencing issues with speed, you may find that your mobile provider
offers you a better service in the interim.
modern smartphones give you the option to hotspot from them. This creates a
portable Wi-Fi network which you can connect to. On the iPhone this can be
found by going to Settings → Personal Hotspot.
Note: This will use up your mobile data package and additional
charges may apply if you go over your allowance.
you find that your mobile connection is the best way of accessing the internet,
you may want to consider buying a dedicated mobile hotspot and contract from
your mobile operator.
if you have a stable broadband connection through your home internet, we would
recommend that you don’t use your mobile hotspot as your main internet
connection. This is because it can cause delay (latency) issues when using
video conferencing software.
you have poor mobile signal, and trouble making and receiving calls, some
smartphones and mobile networks will allow you to make calls over Wi-Fi. On an
iPhone this can be enabled by going to Settings → Phone → Wi-Fi Calling. You
can follow similar steps on Android devices.
5. Use Wi-Fi and mobile together
possible to increase your bandwidth by using Wi-Fi and your mobile network
concurrently. This also gives you a backup connection should there be issues
with your broadband connection while working. Speedify is
one redundancy service which can provide this.
Download a PDF version of the guide here.
WiredScore is the digital connectivity rating scheme for real estate that empowers landlords to understand, improve, and promote their buildings’ digital infrastructure.
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